In Windows, search for and open Device Manager.Ĭlick View and select Show Hidden Devices.Ĭlick the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.Ĭontinue removing device names in the Keyboards category until all device names have been uninstalled. In Device Manager, uninstall and reinstall the keyboard software: If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software. If a setup menu opens, use the arrow keys to navigate the menus. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.

The integrated keyboard in the notebook should be serviced or replaced. If a setup menu does not open, the integrated keyboard hardware is not working. Press the Esc key repeatedly to see if a startup menu opens. Turn off the computer and then restart it. Have you tried checking with an external keyboard does the issue persist?Īs you mentioned keys on the keyboard stops functioning correctly. I understand you have keyboard issues with your PC.ĭid you make any software or hardware changes on your PC? Hey there! for stopping by the HP Support Forums!